Tangled Frog Web Design: Bespoke Web Design, Graphic Design, Web Development, Search Engine Optimisation, Browser Compatibility, Excellent Customer Service, After-Sales Support

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Frequently Asked Questions

1) What will you need from me in order to build my website?

Before your site can be completed we'll need you to send all the text and pictures that should be included in the final design, and if you want to add any videos, mp3s or other files you should send those too.

You'll also need an address on the internet and hosting for your site. If you already have hosting and an address you should send details of what company and package you own, or if you don't already have hosting this can be arranged as your project nears completion.

We will stay in contact with you throughout the duration of your project and the work in progress will be available for you to see at all times. If you have any concerns or would like to offer any input you'll always be able to get in touch.

2) What should I do if I don't have text or photos to put on my site?

If you aren't able to provide content for your website you can send all the relevant information and for a small fee it will be converted into useable content.

If you'll also need images or photos for your site these can be purchased on your behalf although advance payment would be necessary to cover these costs.

3) How much will it cost me?

The cost of your website will depend entirely on how much you want to spend. If you spend less your website will be more basic, but can still convey any information that you need it to.

Additionally, you can always pay for a basic web site now and upgrade it at a later date with more sophisticated graphics or extra functionality.

Ultimately the price depends on what sort of website you want - for example, a single page displaying static information will be much less expensive than a site with many pages and a lot of extra features.

4) When do I pay?

Before work begins on a project it is necessary to pay a deposit to secure your contract and cover expenses for your site. Typically this would be 20% of the total cost of your website, but if you need hosting, images or other resources bought on your behalf you will need to cover these costs as well.

For small projects the rest of your bill will be payable when your site is launched, and for larger projects payments can be made in stages as various parts of your site are completed. Any continuing services such as search engine optimisation are charged on an ongoing basis.

5) How long will it take?

The time scale for your website can vary greatly depending on what kind of project it is. A small static website can be finished within a few days depending on whether you want to make many changes to the initial designs, whereas a dynamic website with lots of updateable content and a complex design can take a few weeks.

Your website can't be launched until you've sent all the content necessary to complete the project. If all the relevant information and files are available from the outset your project will be completed much more quickly than it could be otherwise.

For a larger, more complex website the timeframe would also depend to an extent on how soon you want to launch. Many features of a more sophisticated site are behind the scenes and not visible from public areas, so if you're in a hurry to go online a site can often be launched before all the functionality is in place, to be completed shortly afterwards.

6) How do I get high up in Google and other search engines?

All our websites are built to be search engine friendly, and if you hope to achieve good search results basic search engine optimisation can also be applied to your site in the form of page description and keyword meta-tags.

However, your search results depend most on your own commitment to your website. The more content you can provide and the more pages your site has, the more visible it will be to search engines. It's also important to update your site regularly as this implies that your information is current.

One of the most effective ways to improve your search results is to have as many other websites as possible link to yours. These are called inbound links and can be obtained in many ways, not least from colleagues with websites, organisations you're connected to and with online advertising.

There is no way to guarantee a particular position in Google or any of the other search engines. Many factors will affect your ratings, including the actions of your competitors, but there are many ways that your position can be improved.

7) Why do I need a domain name and web hosting?

A domain name is the address by which a website is found on the internet - for example, www.tangledfrog.com - and web hosting is a place on the internet where your website can be stored. They are usually bought together and are both necessary in order for your website to be available online.

Your domain and hosting will be a recurring payment, most often renewable annually, but should not cost more than about £40 a year.

There are also a number of free hosting providers although there are often drawbacks, such as unwanted advertising, having to share a domain name, or having restricted access to your site. However this can be a useful option if you're on a tight budget and you don't mind using a shared domain.

8) How can I buy a domain name and hosting?

Buying web hosting is a very simple process, but you shouldn't part with any money before being aware of some of the basics.

Not every company offers the same quality of service. For example, some will offer a great deal on web space and bandwidth, free email addresses and the flexibility to upload anything you want to your site.

However, there are others which are just the opposite and you could find yourself with problems and restrictions which delay or even prevent you from having the site you want. Some companies also register your domain in their own name rather than in yours, meaning you can't change companies without losing the address you bought from them.

The best deal we've found comes from PAC Webhosting Ltd. Their £40 per year starter pack can easily accommodate most business requirements, comes with lots of bonuses including a free domain name and has no hidden drawbacks.

It's entirely up to you whether you want to buy a hosting package yourself or if you prefer you can send payment to us so that it can be bought on your behalf.

9) What happens if I need to change anything after the site is launched?

Your final bill includes any minor updates for four months following the date of your final invoice. This would include any small changes to text or replacement of pictures on the site, although changes to the design or layout would be charged accordingly. After that period any changes will be charged at an hourly rate starting from £5.

Ongoing technical support is also free so if you run into any problems you need only get in touch.

10) Can I update my site myself?

If you'd like to be able to update the site yourself we can also add an administration area, where you can easily control what information is displayed.

This takes longer to set up than a static website which can only be changed through the website files and with the relevant skills, so is more cost-effective for sites that will be updated regularly.

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